Keys to you home
You can collect your keys at your caretaker office on the day your tenancy agreement starts, between 14:00 and 16:30. Keys cannot be collected before your tenancy agreement has started.
If the start date of your tenancy agreement falls on a weekend or public holiday, you will have access to your home on the next weekday.
If you do not collect your keys on your move-in day, you can collect them afterwards from Customer Service at Körsbärsvägen 2 during Customer Service opening hours.
You belong to:
The address is:
E-mail:
Lost or damaged key
If you lose a key or key fob, contact Customer Service as soon as possible so that it can be blocked. You are responsible for the keys and key fobs issued to you.
If an iLOQ key is lost or damaged, or if a lock cylinder needs to be reprogrammed because of a lost key, you will be charged for the cost.
How to use your iLOQ key
Insert the key fully into the cylinder and turn it. If the lock does not open, remove the key and try again at a slow and steady pace.
Keep the contact wire on the metal part of the key clean and smooth. If it becomes dirty, clean it with a soft cloth. If the contact wire is damaged, the key needs to be replaced.
How to lock your door
Watch a short video showing how to lock and unlock your door correctly.
👉 Watch the video here
Number of keys/tags for each home
| Room in a corridor/collective Number of keys = 1 Number of tags = 1 Can’t buy extra | 1 room with kitchenette/kitchen Number of keys = 2 Number of tags = 2 Can’t buy extra |
| 2 rooms with kitchenette/kitchen Number of keys = 2 Number of tags = 2 Possible to buy 1 extra | 3 rooms with kitchenette/kitchen Number of keys = 3 Number of tags = 3 Possible to buy 1 extra |
| 4 rooms with kitchenette/kitchen Number of keys = 3 Number of tags = 3 Possible to buy 1 extra |